Privacy Policy

This policy explains what happens to the personal information you provide when you use the quote form on this website, or contact us by phone or WhatsApp.

What we collect

When you send a booking request through this website, you give us:

• your name, email address and phone number
• your pickup and destination addresses
• your journey date and pickup time
• the number of passengers and items of luggage
• anything you choose to put in the additional details box — which may include a flight number, a ship name, child seat requirements or mobility requirements

Please only include information in the additional details box that is genuinely relevant to arranging your journey.

Why we collect it

We use these details for one purpose: to respond to your enquiry and to arrange and carry out your transfer. That includes contacting you to confirm the journey, agreeing a price, and giving your driver what they need to collect you.

We do not use your details for marketing, we do not add you to a mailing list, and we do not sell or share your information with anyone for their own purposes.

What happens to your booking request

Submitting the form sends two emails: one to Solent Transfers containing your booking details, and a copy to the email address you provided. The details are not stored in a database on this website — they exist in those emails and in whatever records we keep in order to run the journey.

Who processes it

This website is hosted by Vercel, and the booking emails are sent using Resend, an email delivery provider. Both handle your data only to provide those services to us.

Cookies and analytics

This website sets no cookies, uses no analytics or tracking, and loads no third-party scripts or advertising. There is nothing here to consent to, which is why you have not been shown a cookie banner.

If you choose to contact us through WhatsApp, that conversation takes place inside WhatsApp and is subject to their own privacy terms.

How long we keep it

We keep booking correspondence for as long as we need it to run the journey and to deal with any query, complaint or legal or tax obligation that follows from it. When it is no longer needed for those purposes, it is deleted.

Your rights

Under UK data protection law you have the right to ask us for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete it, and to object to how we are using it. To make any of those requests, contact us using the details below.

If you are not satisfied with how we have handled your information, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Contacting us about your information

To ask about anything in this policy, or to make a request about your data, contact us on 07553 496753 or message us on WhatsApp.